Exchange & Refund Policy

Exchange & Refund Policy

Returns and Exchanges for Online Purchases: Most sleep accessories like pillows and sheet sets bought online can be exchanged or returned at one of our stores within 30 days from the date of delivery or pickup. To qualify for the exchange or return, the item must be in its original packaging, unopened, unused, and in the same condition as when it was received. You will need to provide the original sales receipt. If you opt for an exchange or refund, the original payment method will be used (shipping fees excluded). If the new item you select is more expensive, you'll be responsible for covering the price difference. If you prefer not to visit our store for the return, please get in touch with our Customer Service team for assistance.

Please note that products available exclusively online are not eligible for in-store exchanges or returns. If you have questions or need assistance, please contact our Customer Service team. For mattress and box spring exchanges, please refer to our 100-night Comfort Guarantee.

In-Store Purchase Exchanges: Most sleep accessories, such as pillows and sheet sets, are eligible for an exchange within 30 days of your in-store purchase or 30 days of pickup or delivery. To qualify for the exchange, the item must be in its original packaging, unopened, unused, and in the same condition as when it was purchased. Simply visit any Sleep Mart location near you, and our team will be happy to assist you.If the item you wish to exchange for is more expensive, you'll be responsible for covering the price difference. For mattress and box spring exchanges, please refer to our 100-Night Comfort Guarantee.

Receiving and Exchanging Damaged Products If you receive a damaged product, please contact our Customer Service team within 48 hours of the delivery, and they will help resolve the issue to ensure your peace of mind.

Exclusions: Please be aware that we cannot accept returns or exchanges for any furniture items, including lifestyle bases and bed frames, or for items already discounted.