Comfort Guarantee
100-Night Comfort Guarantee
You have 100 nights, from the day your mattress is delivered or picked up in-store, to try it out in the comfort of your home and make sure it’s the right fit for you. If not, you can exchange it for one of our other mattresses, hassle-free, at any Sleep Mart location. All you need to do is stop in and start the we’ll deliver your new selection right to the inside of your door with our Free Standard Delivery or you can choose to upgrade to White Glove Delivery at checkout, which includes delivery to the room of your choice as well as setup and assembly of your bed. We will remove your old mattress, base and/or boxspring as well as all excess packaging.
Exchange Details: We are able to confidently offer an exchange only, due to our vast expertise and product selection, and are confident we have the perfect bed for you. There is a $79 Exchange Fee to cover the delivery of the new product, plus the pick-up of your exchanged mattress. In addition, you will be responsible for paying any balance due upon exchange if the retail price of the new item(s) selected is greater than the retail price of the returned item(s).
If you live in any of the following areas: Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador, or any remote area we currently don’t service, please Contact us and we will assess your location and review your options with you.
Mattress Warranty: Self-Assessment
We offer a convenient and simple online warranty where you can conduct a self-inspection and upload the pictures onto our website. In order to complete the online warranty you will need the following tools. Click on our FAQ's for more information.
- Digital Camera
- Ruler or measuring tape
- Yardstick, broom or a similar long and straight object
Once you have completed the pre-assessment and feel that your bed meets the warranty criteria, give us a call at 1-800-736-7292 and we will set you up online to submit your assessment.
If you’ve completed the self-assessment and have contacted our customer service team to obtain a login, please visit this site to complete the submission