Experience is Everything

 

With over 20 years in the mattress industry, our sleep experts can answer your every question and guide you through our products until you find the mattress that best suits your needs.

 

 

You relax. Let us do the work.

 

From our first mattress collections made from springs, to our latest with Organic latex and natural memory foam we continue to innovate and redesign the industry bringing you the latest and greatest there is to offer. Our sleep experts excel in customer service, so come on in and see how we can help you rediscover the meaning of a proper nights' sleep. Weather you are a side sleeper, back sleeper, or even a stomach sleeper, we have the right bed for you.

 

 

A Custom Fit

 

Everybody is different. Through research we learn more about each person’s needs to help us find the perfect match from our wide variety of specialty mattresses for a perfect fit—our goal is a great sleep for every body. We want to transform your bedroom into a sleep haven, where you can rest, relax, and rejuvenate. At Sleep Mart we are all about helping you find that perfect mattress that will help you feel better and sleep better so you can be happier and more relaxed for the day ahead.

 

 

Submit your question

Here you’ll find a list of commonly asked sleep questions that have been answered by our Sleep Experts.

Selecting your new mattress

Is a new frame necessary with my new mattress set?
A strong metal frame with the proper centre support is very important. Today's mattress sets are much thicker and heavier than in the past. An inadequate frame may provide improper support resulting in premature wear and failure of your mattress and box spring.
What type of payments do you accept?
We accept Visa, Mastercard, Amex, Cash, and Debit
Should I buy a hard mattress if I have a bad back?
Your doctor may have specific recommendations. In general, we'd recommend a mattress that offers good support, and such support does not mean the hardest or firmest mattress available. Mattresses that contour to the body while maintaining proper support are good options that can ease back pains.
What is the best mattress, or mattress brand
Each of the major brands we carry offers unique features and benefits that may appeal more to you, while consistently providing a great quality product. Your comfort is a personal choice. A trained salesperson will help to guide you based on your preferences, enabling you to make an informed buying decision.
What are the measurements of each mattress size?

Industrystandard mattress sizes are: Twin, Full, Queen, California King, and Eastern King. See dimensions below. Mattress dimensions can vary +/- by a half inch depending on the manufacturer.
  • 1. Twin/Single: 39” wide x 74” long
  • 2. Ful/Double: 54” wide x 74” long
  • 3. Queen: 60” wide x 80”long
  • 4. King: 76”wide x 80” long
  • 5. California King: 72” wide x84” long.

Delivery

Do you offer delivery?
We deliver anywhere in BC, with trucks going out everyday of the week.
Do you take away my old mattress?
We offer free removal of your old mattress. We only charge a small recycling fee to ensure it is consciously disposed of with the environment in mind.
How do I prepare for the delivery of my new mattress?
Our delivery team will take care of everything, and they will set up any product that you have purchased from us. They also take also remove any packaging materials so there’s no muss no fuss

Warranty Information

If you find you need to enact the warranty of your purchase, Sleep Mart will be glad to, free of charge, help with any necessary claims. Feel free to contact us at any time with any questions or concerns.
How long is my warranty coverage?
The length of your warranty depends on the type of mattress you purchased. You can find this information on your manufacturers warranty.
What is a body impression and is it a defect?

A body impression can look like a shallow indent, but it's actually an imprint that forms on your mattress when you sleep in the same area and it is adjusting and conforming to your body. Body impressions do not indicate a structural weakness or breaking down of the innerspring unit

It is not a defect, just a normal sign that your mattress is doing its job. Body impressions help to give you better spine alignment and help your bed customize to your specific body shape.

What circumstances will cause the manufacturer to decline my warranty?
Be sure to read your warranty card to understand any warranty limitations. Some warranties become void if the mattress is soiled, certain tags are removed, you no longer have the original receipt or warranty, or if the mattress is used with a defective foundation or frame.
If I receive a new mattress or box spring/ foundation through a warranty claim, does my warranty start over?
No. The length of the manufacturer's warranty is determined by the date of the original purchase. Check your manufacturer's warranty card to determine the length of your warranty period.

After Your Delivery

My new mattress smells, is this normal?
A slight odor in new bedding is normal and can be expected. A mattress is packaged in airtight plastic wrap immediately after it is manufactured to ensure that it is sterile, dry and clean for the consumer. Please take off any coverings, open the windows (if possible) and let it air out for a few hours before putting the linens back on. The odor will normally dissipate within a week as long as the product is being used but may take up to a month.
What do I do if I have received my product and I noticed that it was damaged?
While we make every effort to ensure that your product arrives to you damage free, sometimes due to the nature of the product and space constrictions the product may become damaged. If you are concerned please give us a call. Damages must be reported within 48 hours of delivery